Terms & conditions

Last updated: 15 November 2026

These terms apply to everyone who uses MemberDesk(“we”, “us”). By creating an account or using the service, the business and its staff (“you”) agree to them.

1. The service

MemberDesk is online software for membership businesses such as gyms and study spaces: keeping a list of members and their plans, recording payments, issuing receipts, tracking renewals, revenue and sending reminders. It is provided over the internet as a subscription.

2. Accounts

  • We create each business account after speaking with the business. One account is for one business.
  • You must give correct details and keep your login and password private. You are responsible for what is done with your login.
  • Tell us straight away if you think someone else has used your account.

3. Free trial, plans and payment

  • New businesses get a free 15-day trial with all features.
  • After the trial, the service is paid in advance: Base ₹280 per month (all features except member photos) or Pro ₹380 per month (all features), also for 3 or 12 months as shown on our pricing. Prices are in Indian Rupees.
  • Online payments are processed by our payment partner, Cashfree Payments. We never see or store your card or UPI details.
  • Plans do not renew automatically. We may change prices for future periods; a period you have already paid for keeps its price.

4. When a plan ends

If a plan is not renewed, the account keeps working for 3 days after the end date, after which only the plan and payment page is available until you pay. Your data is kept and becomes available again as soon as you renew.

5. Refunds

Payments are not refundable except as described in our refund and cancellation policy.

6. Your data and your members' data

  • The member information you enter belongs to you. We use it only to run the service for you, as described in our privacy policy.
  • You are responsible for having your members' permission to store their details (and photos) and to contact them, for example by WhatsApp.
  • Don't enter information you are not allowed to keep, and keep what you enter accurate.

7. Acceptable use

Don't misuse the service: no attempts to access other businesses' data, break or overload the service, copy or resell it, or use it for anything illegal, including sending spam. We may pause an account that does.

8. Availability and changes

We work to keep MemberDeskavailable and your data safe, but we can't promise the service will never be interrupted or error-free. We may improve or change features over time.

9. Limit of liability

To the extent the law allows, we are not liable for indirect losses such as lost profit or lost business. Our total liability for any claim is limited to the amount you paid us in the 3 months before the claim.

10. Ending the service

You can stop using MemberDesk at any time by not renewing. We may end or pause an account that breaks these terms. Either way, you can ask us for your data or for it to be deleted.

11. Changes to these terms

We may update these terms. The date at the top shows the latest version; important changes will be told to businesses in the app or by message.

12. Law

These terms are governed by the laws of India.

Contact

Email waniyawar91@gmail.com or WhatsApp +91 7006014310.