Privacy policy

Last updated: 15 November 2026

This policy explains what information MemberDesk keeps, why, and the choices you have.

Information we keep

• About businesses:business name, type and city, and the owner's name, phone number and/or email, used to run the account, sign in and contact you.
• About members (entered by the business): name, phone number, and anything else the business chooses to add, such as email, address, emergency contact, Aadhaar number, photo, plans and payments. The business decides what to enter; we keep it only to provide the service to that business.
• Callback requests:the name, business details and phone number left on our “Request a callback” form, used to call you back.
• Payments to us: the plan, amount, date and payment reference. Card, UPI and bank details are handled by our payment partner, Cashfree Payments, and are never stored by us.
• Technical data: a login cookie to keep you signed in, and your IP address, used briefly to protect the service from abuse (for example, too many failed logins).

How we use it

Only to provide and support MemberDesk: signing in, showing each business its own data, receipts and reminders, billing, and keeping the service secure. We don't sell personal information or use members' details for our own marketing.

Who else handles it

We use trusted service providers to run MemberDesk, and they process data only for us:

• cloud hosting and database providers, where the service and its data are stored;
• file storage for member photos (private: they can only be viewed by the business's logged-in staff);
• Cashfree Payments, for online payments to us.

We may also share information if the law requires it.

How we protect it

Each business can see only its own data. Passwords are stored in encrypted (hashed) form, connections use HTTPS, and member photos are private.

How long we keep it

We keep a business's data while its account exists, including after a plan ends, so it is there when the business renews. A business can ask us to delete its account and data at any time; we then delete it, except records we must keep by law (such as payment records).

Your choices

• Businesses can view, correct and delete their members' details in the app, or ask us to.
• Members who want their details corrected or removed should ask the business they joined; that business controls its member list. You can also contact us and we'll pass the request on.

Changes

We may update this policy; the date at the top shows the latest version.

Contact

Email waniyawar91@gmail.com or WhatsApp +91 7006014310. See also our terms.