Refunds & cancellations

Last updated: 15 November 2026

Try before you pay

Every new business gets a free 15-day trial with all features. No payment is taken during the trial, so you can decide whether MemberDesk suits you before paying anything.

No refunds after payment

MemberDesk plans (Base ₹280/month and Pro ₹380/month, also sold for 3 and 12 months) are paid in advance for the period you choose. Once a payment is made, it is not refundable, in full or in part, including when you stop using the service before the period ends or move to a cheaper plan.

When we do refund

We refund the amount in full, to the original payment method, if:

• you were charged twice for the same plan and period (duplicate payment), or
• money left your account but the payment failed and your plan was not extended.

Tell us within 7 days of the payment, with the date, amount and transaction or UPI reference. Approved refunds are processed within 5 to 7 working days; the time for the money to reach your account depends on your bank.

Cancelling

Plans don't renew automatically and nothing is charged without you paying. To cancel, simply don't renew: your plan stays active until its end date. After the end date there are 3days' grace, then the account is paused until a new payment. Your data is not deleted when a plan ends; if you want it deleted, contact us (see our privacy policy).

Changing plans

You choose Base or Pro each time you pay. The plan you pay for applies straight away, and the period you pay for is added after your current end date, so no paid days are lost. Moving to a cheaper plan does not refund or credit any payment already made.

Contact

For any payment issue, email waniyawar91@gmail.com or WhatsApp +91 7006014310. See Contact us.